PRIVACY Policy

INTRODUCTION

This is the Privacy Policy of Amy Pierce (ABN: 56 924 939 692).

If you have any questions or need further information, please contact: amypierceenergetics@gmail.com

I am committed to protecting your privacy, whether you are a website visitor, client, customer, supplier or collaborator. This Privacy Policy explains how your personal and sensitive information is collected, used, stored and disclosed when you interact with my business.

I comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

PERSONAL INFORMATION

If you engage with this website or choose to purchase a product or work with me, I may collect personal information including:

your name, email address and contact details
information provided when purchasing a digital product (such as The Rosacea Roadmap)
information you voluntarily share when making an enquiry or booking a session
feedback, testimonials or responses to surveys or quizzes
your IP address, browser type and website usage data (see Cookies below)

I use personal information to:

respond to enquiries
deliver digital products and services
process payments via third-party providers
communicate with you about your purchase or enquiry
improve website functionality and user experience
send newsletters or updates where you have opted in

If you do not provide required information, I may be unable to provide you with requested services or products.

COLLECTION OF PERSONAL INFORMATION

Your personal information may be collected when you:

visit or interact with my website
subscribe to my email list
download a free resource
purchase a digital product
complete a form or quiz
contact me via email or social media
provide a testimonial or feedback

Where practicable, information is collected directly from you. In limited circumstances, information may be received from third parties (such as payment processors or website analytics tools).

SENSITIVE INFORMATION

Some services may involve the collection of sensitive information, including but not limited to:

physical or emotional wellbeing information
lifestyle information relevant to your support
past experiences or personal reflections
goals and intentions you voluntarily share

Sensitive information is collected only:

with your informed consent
where necessary to provide services you request

Sensitive information may be shared by you via:

intake forms
email communication
online consultations

If information is highly sensitive, you are encouraged to ask about more secure sharing options.

STORAGE AND SECURITY

Reasonable steps are taken to protect your information from misuse, loss or unauthorised access.

Information may be stored:

on password-protected devices
within secure cloud-based platforms
within third-party systems that maintain appropriate security standards

Only authorised access is permitted on a need-to-know basis.

USE OF THIRD-PARTY PLATFORMS

I may use trusted third-party providers to operate my business, including:

Squarespace (website hosting and digital product delivery)
Stripe and/or PayPal (payment processing)
Email marketing platforms (for newsletters and communications)
Google Workspace (administration and communication)
Zoom (online consultations or meetings)
Microsoft Teams (online consultations or meetings)

These providers manage your data in accordance with their own privacy policies and may store data outside Australia.

COOKIES AND ANALYTICS

This website uses cookies to improve functionality and user experience. Cookies may track:

site preferences
session continuity
website traffic and usage patterns

Google Analytics may be used to analyse website performance. You can opt out of Google Analytics tracking via your browser settings or Google’s opt-out tools.

DISCLOSURE OF INFORMATION

Your information may be disclosed:

to deliver products or services you request
to third-party providers who support business operations
where required by law
to protect your health, safety or wellbeing

Information is never sold or shared for unrelated marketing purposes.

ACCESS AND CORRECTION

You may request access to, or correction of, your personal information by contacting me. Requests will be addressed within a reasonable timeframe unless legal grounds prevent access.

COMPLAINTS

If you have concerns about how your information is handled, please contact me directly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

UPDATES

This Privacy Policy may be updated from time to time. The most current version will always be published on this website.

DATA BREACHES

If a serious data breach occurs that is likely to cause harm, appropriate action will be taken in accordance with Australian law, including notification where required.